Your Privacy Matters

Privacy Policy

Learn how OneXpress Technology collects, uses, and protects your personal information when you use our services and purchase our mobile and computer accessories.

Last Updated: December 2023

Quick Navigation

Information We Collect How We Use Your Data Data Protection Cookies Policy Your Rights Contact Us

Information We Collect

At OneXpress Technology, we collect information to provide and improve our services, process your orders, and enhance your shopping experience with our mobile and computer accessories.

What We Collect

We collect different types of information depending on how you interact with our services:

Personal Information

Full name and contact details
Email address and phone number
Shipping and billing addresses
Payment information (processed securely)

Order Information

Products purchased and order history
Delivery preferences and tracking
Customer service interactions
Warranty and return requests

Technical Information

IP address and device information
Browser type and version
Pages visited and time spent
Cookies and similar technologies

We collect this information when you place orders, create an account, contact our customer service, browse our website, or interact with our marketing communications.

How We Use Your Information

Your information helps us provide excellent service and improve your experience with OneXpress Technology. Here’s how we use the data we collect:

Purpose	Description	Legal Basis
Order Processing	Process and fulfill your accessory orders	Contractual necessity
Customer Service	Provide support and handle inquiries	Legitimate interest
Product Recommendations	Suggest relevant mobile and computer accessories	Legitimate interest
Marketing Communications	Send promotional offers (with consent)	Consent
Website Improvement	Enhance user experience and functionality	Legitimate interest
Security & Fraud Prevention	Protect our business and customers	Legal obligation

Marketing Communications

We only send marketing communications to customers who have explicitly opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Data Protection & Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your data.

Security Measures

SSL encryption for all data transmission
Secure payment processing
Regular security assessments
Access controls and authentication

Data Retention

Order data: 7 years for tax purposes
Customer accounts: Until deletion request
Marketing data: Until consent withdrawal
Service data: As long as necessary

Third-Party Services

We work with trusted third-party service providers for payment processing, delivery services, and website analytics. These providers only receive the information necessary to perform their functions and are contractually obligated to protect your data.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We continuously review and enhance our security practices to protect your information.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from.

Essential Cookies

Required for basic website functionality and cannot be disabled.

Session management
Shopping cart functionality
Security features

Analytics Cookies

Help us understand how visitors interact with our website.

Visitor statistics
Page performance
User behavior

Marketing Cookies

Used to deliver relevant advertisements and track campaign performance.

Ad targeting
Conversion tracking
Remarketing

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling essential cookies may affect your ability to use certain features of our website.

Your Privacy Rights

You have important rights regarding your personal information. We are committed to helping you exercise these rights in accordance with applicable data protection laws.

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of your personal information in certain circumstances.

Right to Restriction

Request limitation of how we use your information.

Right to Portability

Receive your information in a structured, machine-readable format.

Right to Object

Object to certain types of processing of your information.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us.

Privacy Support

Our team is here to help with any privacy-related inquiries or requests.

privacy@onexpresstechnology.co.ke

0728 717 909

Nairobi, Kenya

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.