Returns & Refund Policy – OneXpress Technology | Mobile & Computer Accessories

Hassle-Free Returns

Returns & Refund Policy

Your satisfaction is our priority. Learn about our straightforward returns process and refund policy for mobile and computer accessories.

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7-Day Returns

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Easy Refunds

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Free Returns*

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Dedicated Support

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Return Policy Refund Policy Return Process Exchanges Warranty Claims Contact Support

Return Policy

We want you to be completely satisfied with your mobile and computer accessories purchase. If you’re not happy with your order, we offer a straightforward return process.

Eligible for Return

Defective products – Items that are damaged or not working properly
Wrong items – If you received incorrect products
Missing items – If parts are missing from your order
Change of mind – Within 7 days of delivery (unopened items only)

Not Eligible for Return

Opened software or digital products
Personalized or custom-made accessories
Products damaged due to misuse or improper handling
Items without original packaging and tags
Products purchased more than 7 days ago

Return Timeframe

You have 7 calendar days from the date of delivery to initiate a return. For defective products covered by warranty, please refer to our warranty policy below.

Refund Policy

We process refunds promptly once we receive and inspect the returned items. Here’s what you need to know about our refund process:

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Processing Time

3-5 business days after we receive your return

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Refund Method

Refunded to your original payment method

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Notification

Email confirmation when refund is processed

Refund Amounts

Full refund – For defective, wrong, or missing items
Partial refund – For opened but undamaged items (restocking fee may apply)
Shipping costs – Original shipping fees are non-refundable
Return shipping – Free for defective items, customer pays for change of mind returns

Refund Timeline

While we process refunds within 3-5 business days, it may take additional time for the refund to appear in your account depending on your bank or payment provider.

Return Process

Follow these simple steps to return your mobile or computer accessories:

Contact Our Support

Call or WhatsApp us at 0728 717 909 to initiate your return and get a Return Authorization Number.

Package Your Item

Include all original packaging, accessories, and documentation. For defective items, include a brief description of the issue.

Ship Your Return

Use the provided return label or ship to our address. We recommend using a trackable shipping service.

Inspection & Processing

We’ll inspect the returned item and process your refund or exchange within 3-5 business days.

Return Shipping

Free returns for defective items – we’ll provide a prepaid shipping label.
Customer-paid returns for change of mind – you’re responsible for return shipping costs.

Product Exchanges

Need a different size, color, or model? We make exchanges easy for our customers.

Exchange Options

Same product, different variant – Color, size, or capacity changes
Different product – Exchange for any item of equal or greater value
Store credit – Get credit for future purchases

Exchange Conditions

Item must be unused and in original packaging
All tags and accessories must be included
Exchange must be requested within 7 days of delivery
Price differences will be charged or refunded accordingly

Exchange Shipping

Free shipping for exchanges due to our error. For customer-requested exchanges, you pay return shipping and we cover shipping for the new item.

Warranty Claims

Most of our mobile and computer accessories come with manufacturer warranties. Here’s how to make a warranty claim:

Warranty Periods

Phone cases & screen protectors – 3 months
Chargers & cables – 6 months
Power banks & batteries – 12 months
Headphones & audio accessories – 12 months
Computer accessories – 6-12 months (varies by product)

Warranty Coverage

Manufacturing defects
Premature failure under normal use
Faulty materials or workmanship
Battery performance issues

Warranty Exclusions

Damage from misuse or accidents
Normal wear and tear
Unauthorized repairs or modifications
Cosmetic damage
Products without proof of purchase

Warranty Claim Process

Contact us with your order details and issue description
Provide photos or video of the defect if possible
We’ll verify warranty coverage and provide instructions
Ship the item to us (we cover shipping for warranty claims)
We repair, replace, or refund based on the issue

Need Help With Returns?

Our customer support team is here to help you with any questions about returns, refunds, or exchanges. We’re committed to making the process as smooth as possible.